Returns & Exchanges
At Arthauss Furniture, we want you to be completely satisfied with your home investment. If your new furniture doesn't perfectly fit your space, you can return your items within 14 days of delivery for a full refund, provided they are in their original condition and packaging.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare the Item
Carefully disassemble the furniture if necessary and pack it securely in its original box, ensuring all hardware and assembly instructions are included.
Schedule Collection
Once your request is approved, we will coordinate with our specialized furniture couriers to schedule a convenient pickup date from your residence.
Inspection and Refund
After our warehouse team inspects the returned items to confirm they are in resellable condition, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing